Most people never think about how to check mobile payment history until the moment they actually need it — a disputed charge, a bill that looks too high, or proof of payment for a refund claim. In the UAE, both major operators (e& and du) keep detailed payment records for every account, and you can usually pull them up yourself in a couple of minutes without calling anyone.
Whether you are on a prepaid plan topping up every few weeks or a postpaid plan with a monthly bill, your payment history is the paper trail of every dirham you have put into that account. This guide walks you through the fastest ways to find it on each operator’s app and website, what each entry means, and what to do when a payment you made does not show up.
Quick Answer
Open your operator’s self-care app — My e& or the du App — log in with your registered mobile number, go to the Billing or Payments section, and select Payment History. You can filter by date, view each payment’s amount, method, and reference number, and download receipts. On the web, the same records are available after logging in on the e& website or du’s website. Prepaid users will see recharge and top-up history instead of bill payments.
Why You Might Need Your Payment History
Payment history is more than a list of old transactions. People usually look it up for one of these reasons:
- Disputing a charge: comparing what you paid against what was billed to spot errors or double charges.
- Proof of payment: landlords, employers, or visa applications sometimes ask for evidence of regular bill payments.
- Budget tracking: seeing your monthly spend across the year to decide whether to switch plans.
- Missed or delayed payments: confirming a payment actually went through before a late fee gets applied.
- Refunds and adjustments: support agents almost always ask for the payment date and reference number when handling refund requests.
If what you really need is the itemised bill — the calls, data, and services you were charged for — that is a separate document. Our guide on downloading a telecom account statement covers how to get the full statement.
How to Check Mobile Payment History on e& (Etisalat)
e& stores payment records for both prepaid and postpaid accounts in the My e& app and on its website. The app is usually the quickest route.
In the My e& app
- Open the My e& app on your phone. If you have not set it up yet, see our guide on creating a telecom account first — you will need to register with your Emirates ID-linked mobile number.
- Log in using your mobile number and the one-time password (OTP) sent to you, or with your password if you set one.
- Tap your account or number at the top of the home screen to open the account dashboard.
- Look for Billing, Bills & Payments, or Payment History in the menu (the exact label changes between app updates).
- Select the date range you want to view. You can usually go back at least 12 months on postpaid accounts.
- Tap any entry to see the full details: amount, date and time, payment method, and the transaction or reference number.
On the e& website
Log in to your account on the e& website, head to the billing section of your dashboard, and open your payment or transaction history. The website version is handy when you want to print records, because the larger screen makes it easier to view several months at once.
Tip: screenshot or save the reference number of every payment you make through a third party (supermarkets, kiosks, exchange houses). If a payment ever goes missing, that number is the fastest way to trace it.
How to Check Payment History on du
du keeps the same kind of records inside the du App and its online self-care portal.
In the du App
- Open the du App and log in with your mobile number and OTP.
- From the home screen, tap Bills or the Payments tab.
- Choose Payment History to see a chronological list of payments.
- Use the filter to narrow results by month or by payment method (card, bank transfer, cash, and so on).
- Tap an entry for the receipt view, which shows the amount, date, channel, and reference number.
On the du website
After logging in on the du website, your account dashboard shows recent payments, and the full history is available under the billing section. Like e&, du typically keeps at least a year of records accessible online.
Checking Payment History as a Prepaid User
Prepaid lines do not get monthly bills, so there is no “payment history” in the billing sense. What you get instead is recharge history — a log of every top-up, the amount, the channel it came through, and when it was applied.
In both the My e& and du apps, prepaid users can find this under Recharge History, Top-up History, or inside the general transaction history section. It is worth checking this regularly, because it is the easiest way to confirm:
- A recharge you paid for at a shop was actually credited to your line.
- Promotional credit or bonus data was applied as promised.
- No unexpected deductions happened between top-ups.
If a recharge does not appear within a few hours of paying, keep the shop receipt and contact the operator — the receipt’s reference number lets them trace the transaction.
What Your Payment History Shows
Every entry in your payment history normally includes the same core details, whichever operator you use:
| Field | What it means |
|---|---|
| Date and time | When the payment was processed (not necessarily when you initiated it). |
| Amount | How much was paid, in AED. |
| Payment method | Credit/debit card, bank transfer, cash, wallet, or auto-debit. |
| Channel | Where you paid: the operator’s app, website, a retail shop, an ATM, or a third-party kiosk. |
| Reference number | The unique transaction ID — quote this in any dispute or refund request. |
| Status | Successful, pending, or failed. Pending entries usually resolve within a day. |
| Account/number | Which line the payment was applied to, useful if you manage several numbers. |
If you pay with a bank card, you can cross-check entries against your card statement as well. Note that card payments sometimes appear under a slightly different merchant name, so match by amount and date rather than name alone. For more on what banks can charge you, see our overview of banking fees and charges in the UAE.
Downloading and Saving Payment Records
Both operators let you download or share individual receipts from the app — look for a download, share, or email icon on the receipt view. For a longer record:
- Monthly summaries: export or print each month’s history from the website version of your account.
- PDF receipts: the email option usually sends a formatted receipt you can file or forward.
- Screenshots as backup: quick and acceptable for informal disputes, though formal complaints may ask for the downloaded receipt.
Aim to keep at least 12 months of payment records. This is particularly useful if you ever need to check your telecom account status during a dispute, because the status page and payment history together tell the full story of what is owed and what was paid.
Common Problems and Fixes
“My payment is not showing up”
Bank and card payments can take anywhere from a few minutes to one business day to reflect. If you paid through a third-party shop or kiosk, allow up to 24 hours. After that, call the operator with your receipt and reference number — they can trace the transaction on their side.
“I see a payment I did not make”
Check whether auto-debit (automatic bill payment) is enabled on your account — this is the most common cause of “surprise” payments. If auto-debit is off and you still do not recognise a transaction, contact the operator immediately and also check your bank card activity, because the issue may be card-related rather than account-related.
“The app shows an error when I open payment history”
Log out and back in, update the app to the latest version, and try again. If the problem persists, the website version of your account usually works as a fallback — the data is the same on both.
“My old payments are missing”
Online history typically goes back 12 months or more, but very old records may be archived. For payments older than what the app shows, contact customer service and request a statement covering the period you need; there may be a small administrative fee for archived records, so ask before confirming.
Frequently Asked Questions (FAQs)
How far back can I check my mobile payment history?
In most cases at least 12 months through the app or website, and often longer on postpaid accounts. Anything older than the visible range can usually be requested from customer service, though archived records may take a few days to retrieve.
Is there a fee for checking payment history?
No — viewing your payment history in the app or on the website is free. Fees only come into play if you request specially prepared or archived statements beyond the standard online range.
Can I check someone else’s payment history?
Only with proper authorisation. Payment records are tied to the registered account holder, and operators will not share them with anyone else unless you have legal authority (for example, a company PRO checking a corporate account they administer, or a legal representative with documentation).
Does payment history show roaming charges?
Payment history shows what you paid, not what each charge was for. If you want to see the charges themselves — including roaming usage — check your bill or usage details instead. Our guide on checking roaming charges explains how to review those separately.
My payment shows “pending” — what should I do?
Wait one full business day. Most pending payments clear on their own. If it is still pending after that, contact the operator with the reference number; do not pay a second time, because double payments are harder to unwind than delayed ones.
Can payment history help in a billing dispute?
Yes, it is one of the strongest pieces of evidence you can bring. It proves exactly when and how much you paid, which lets you show the gap between your payments and what the operator claims is outstanding.
The Bottom Line
Checking your mobile payment history in the UAE takes about two minutes: log in to the My e& or du app, open the billing section, and your full record — amounts, dates, methods, and reference numbers — is right there. Make it a habit to glance at it every couple of months, save the receipts for anything large or unusual, and never pay twice for a “pending” transaction. The paper trail is your best protection if a billing question ever comes up.
Last Updated: 8 October 2026
About the author: Zaviyar Sultan is a UAE-focused writer at Paxi, covering driving, visas, banking, insurance and everyday UAE life. His guides are researched from official UAE government and regulator sources and updated regularly.
Paxi is an independent informational website, not affiliated with the UAE government or any agency mentioned; content is general information only, not legal, immigration or financial advice; verify critical details with official sources before acting.