If you need proof of an old payment, want to check where your money went last month, or have been asked for billing records for a visa or rental application, knowing how to download a telecom account statement in the UAE saves a trip to the service centre. Both Etisalat (e&) and du keep detailed monthly statements for every line, and you can download them as PDF files in a couple of minutes from your phone or computer.
A telecom statement is simply the itemised record of your account: the plan charges, calls, data usage, SMS, roaming, add-ons, payments you made, and the balance carried forward. Whether you are on prepaid or postpaid, this guide shows you where to find your statements, how to download them, how far back they go, and what to do if you need one for official use.
Quick Answer
To download a telecom account statement in the UAE:
- e& (Etisalat): open the e& UAE app → Bills → select the month → download the PDF; or log in to the self-care portal on e&’s official website.
- du: open the du app → Bills & Payments → choose the billing period → download the PDF; or use the du online portal.
- Statements are free to download online and typically available for the last 12 months or more.
- For official use (visas, court, employer records), request a stamped copy at a service centre with your Emirates ID.
What a Telecom Account Statement Contains
A typical monthly statement is broken into sections. Knowing what each one covers helps you find what you need without reading the whole document:
| Section | What it shows |
|---|---|
| Account summary | Your name, mobile number, account number, billing period, previous balance, payments received, new charges, and the total due. |
| Plan and rental charges | Your monthly plan fee and any device instalments, such as a phone bought on contract. |
| Usage details | Itemised calls, SMS, and data sessions — numbers dialled, duration, and the charge for each. |
| Roaming usage | Calls, SMS, and data used abroad, listed separately because the rates are higher. |
| Add-ons and extras | Data top-ups, international calling packs, value-added subscriptions, and one-off purchases. |
| Payments and adjustments | Every payment you made during the period, plus any credits or corrections applied by the operator. |
On prepaid lines the statement looks a little different — instead of a bill, you get a usage and top-up history showing recharges, deductions, and the remaining balance at the end of each period. If you want to focus only on what you paid, our guide on how to check mobile payment history covers that separately.
How to Download a Telecom Account Statement: 4 Methods
1. From the e& UAE or du app
This is the easiest route for most people:
- Open the e& UAE app (Etisalat lines) or the du app (du lines) and log in with your mobile number and the SMS one-time code.
- Go to the Bills or Bills & Payments section.
- Select the billing month you need from the list.
- Tap the download or share icon to save the PDF to your phone, or email it to yourself.
If you have several lines under one Emirates ID, switch to the right number before choosing the month. If you have never used the app, you will need to register first with your Emirates ID and mobile number before you can see your bills.
2. From the online self-care portal
Both operators offer the same bills through their websites, which is convenient on a laptop or if you want to download several months at once. Log in with your mobile number and one-time SMS code, open the billing section, and choose the period. Portals usually let you download statements in PDF format and sometimes as spreadsheets, which is useful if you want to analyse your spending.
3. From your monthly e-bill email
Postpaid customers normally receive an e-bill by email each month with the statement attached or linked. If you have lost the email, check your spam folder first — e-bills often land there. You can also make sure your email address is up to date in the app or portal so future bills arrive reliably; keeping your contact details current is covered in how to update telecom account details.
4. From a service centre
If you cannot access the app or portal — for example, the line is registered under an old number or a company account — visit a service centre with your original Emirates ID. Staff can print your statements on the spot. Online downloads are free; a printed copy at the counter may carry a small service fee, so ask before they print if cost matters to you.
How Far Back You Can Download Statements
Both operators typically keep at least 12 months of statements available for self-service download, and often more. Older records may still exist in the operator’s system but require a service-centre request, and very old records can take a few working days to retrieve. If you know you will need long-term records — for a tax file, a legal matter, or a long visa process — download and save each month’s statement as it arrives rather than relying on the portal later.
Using Your Statement for Official Purposes
A telecom statement is sometimes accepted as supporting proof of address or of an active UAE mobile number, for example in rental or employment paperwork. Requirements vary by authority, so check what the requesting office actually accepts before you go. A plain PDF downloaded from the app is fine for personal records and most informal uses, but for anything official — a court case, an immigration file, or a formal dispute — request a stamped or certified copy at a service centre, where staff can verify and stamp the document with the operator’s seal.
If you are pulling records together because you are disputing a charge, download the statements for the disputed months first, then follow the formal process in how to check telecom account status to confirm what was billed versus what you paid. As a consumer you also have backing from the UAE consumer protection laws, which cover unfair billing practices.
Costs and Formats
Downloading statements from the app, portal, or e-bill email is free on both networks. Statements come as PDF files, which most authorities and employers accept. The TDRA — the UAE’s telecom regulator — sets the consumer protection framework operators work under; you can read more at tdra.gov.ae if you want to understand your rights around billing transparency. If you bank online to pay your bills, it is also worth knowing your bank’s own charges for transfers and auto-payments — our guide to UAE banking fees and charges explains the common ones.
Keeping Your Statements Secure
A statement contains your full name, mobile number, account number, and a detailed log of who you called and when — treat it like a bank statement. Do not forward it over unsecured channels or post screenshots of it online. Save downloads in a password-protected folder or a secure cloud drive, and delete copies from shared computers. If you email a statement to yourself or an authority, use an email account with two-factor authentication switched on.
Frequently Asked Questions (FAQs)
Can I download a statement for a prepaid line?
Yes. Prepaid lines get a usage and recharge history rather than a bill, and both operators let you download it from the app or portal. It shows your top-ups, deductions for calls, data and SMS, and the balance at the end of each period.
How many months of statements can I download at once?
Portals typically show the last 12 months or more, and you can download each month individually. For a longer history, visit a service centre with your Emirates ID and request the specific period you need.
Is the downloaded PDF accepted as an official document?
For personal records and most informal uses, yes. For official purposes such as court or immigration files, authorities usually want a stamped copy — request one at a service centre so it carries the operator’s seal.
What if a month is missing from my statement list?
First check that you are looking at the correct line, if you have more than one. If the month is genuinely missing, or the line was under a different account then, call customer care (101 for e&, 155 for du) or visit a service centre with your Emirates ID to have it retrieved.
Can I get someone else’s statement, for example a family member’s?
No, unless you are authorised. Statements are tied to the Emirates ID used at registration, so you would need a power of attorney or to be registered as an authorised user on that account.
Do I need to keep old statements, or can I rely on the portal?
Keep your own copies. Portals keep a rolling history — typically around a year — and older months can become harder to retrieve. Saving each month’s PDF when it arrives takes seconds and protects you in any future dispute.
The Bottom Line
Downloading a telecom account statement in the UAE is a two-minute job: open your operator’s app, pick the month, and save the PDF. Do it regularly, store the files securely, and get a stamped copy from a service centre whenever an official body asks for one. With a full set of statements on hand, checking a bill, proving a payment, or supporting an application becomes straightforward instead of stressful.
Last Updated: 8 October 2026
About the author: Zaviyar Sultan is a UAE-focused writer at Paxi, covering driving, visas, banking, insurance and everyday UAE life. His guides are researched from official UAE government and regulator sources and updated regularly.
Paxi is an independent informational website, not affiliated with the UAE government or any agency mentioned; content is general information only, not legal, immigration or financial advice; verify critical details with official sources before acting.