When you ask the RTA for a refund, a replacement card, a balance transfer, or help with a dispute, your request does not vanish into a void — it gets a reference number you can follow. Knowing How to Check Nol Card Service Requests means you can see exactly where your request stands, whether it is pending, in progress, approved, or rejected, without calling anyone or guessing. This guide explains where to check, what each status means, and what to do when a request gets stuck.
A service request is simply the RTA’s formal record of something you asked them to do about your Nol card. The most common types are refund requests, lost or stolen card replacements, balance transfers between cards, and complaints about failed payments or faulty cards. Each request is assigned a reference number when you submit it, and that number is your key to tracking its progress through the RTA’s systems.
Quick Answer
You can check Nol card service requests on the RTA website or in the RTA Dubai app by entering your service request reference number, which you received when you submitted the request. If you submitted through a logged-in RTA or Nol account, your requests may also appear in your account’s request history without needing the number. Statuses like “Submitted,” “In Progress,” “Approved,” and “Rejected” tell you where things stand — rejections usually include a reason, so read it before resubmitting.
What Counts as a Nol Card Service Request?
Not every interaction with the RTA is a service request. Topping up, checking your balance, or downloading transactions are self-service actions. A service request is created when you ask the RTA to do something that needs their review or approval. The main categories are:
- Refund requests — for duplicate payments, failed top-ups that were debited, or unused balance you want returned.
- Card replacement requests — when your card is lost, stolen, or damaged and you want a new one with your balance carried over.
- Balance transfer requests — moving balance from one card to another, for example from a damaged card to a new one.
- Complaints and disputes — faulty card behavior, fare disputes, or problems with a payment channel.
- Account and registration updates — changes that need verification, such as updating details tied to a personalized card.
If your request falls into one of these groups, it has a reference number and can be tracked using the methods below. Note that road tolls are a separate system — questions about Dubai’s Salik charges go through their own channels, covered in our Dubai Salik system guide, not through Nol card service requests.
How to Check Nol Card Service Requests Online
Method 1: Track With Your Reference Number
The reference number is issued at the moment you submit a request — it usually appears on the confirmation screen and in the confirmation email or SMS. Keep it safe; without it, tracking is much harder.
- Go to the RTA website and open the service request tracking or enquiry section.
- Enter your service request reference number in the tracking field.
- Enter the additional verification detail requested (usually your Nol card tag ID or registered mobile number).
- Submit to view the current status, the request type, and any remarks the RTA has added.
Method 2: Check Through Your RTA Account
If you submitted the request while logged in to your RTA or Nol account, it may appear in your account dashboard or request history. This method is convenient because you do not need to remember the reference number — your account links the requests to you automatically. This is one more reason to register your Nol card and keep a consistent RTA login: everything you have ever asked for lives in one place.
Method 3: Check in the RTA Dubai App
The RTA Dubai app carries most of the website’s services, including request tracking. Log in with the same account you used to submit the request, find the service or request-history section, and look up the request by reference number or date. The app is often the fastest option because you can check on the go and receive status notifications if they are enabled.
Understanding Service Request Statuses
The status labels vary slightly between channels, but they follow the same general meaning:
| Status | What it means | What to do |
|---|---|---|
| Submitted / Received | Your request was logged but not yet reviewed | Wait; no action needed yet |
| In Progress / Under Review | An RTA agent is working on it | Wait and check back in a few days |
| Pending Documents | The RTA needs proof from you (bank statement, ID, etc.) | Upload or provide the requested documents promptly |
| Approved | Your request was accepted | Wait for the outcome (refund, replacement, transfer) |
| Completed / Closed | The work is done | Verify the result on your card or account |
| Rejected | The request was not accepted | Read the reason and resubmit correctly if possible |
Typical Timelines by Request Type
How long a request takes depends on what you asked for. These are typical ranges, not guarantees — check the official portal for current service-level information.
- Refund requests: typically several working days from approval to money arriving, longer if bank processing is involved.
- Lost or stolen card replacement: usually processed within a few working days; a new card is issued and the old balance transferred after verification.
- Balance transfers: generally handled within a few working days once ownership of both cards is confirmed.
- Complaints and disputes: these can take longer, sometimes one to two weeks, because they may require investigation across payment systems.
If your request is taking noticeably longer than these ranges, that is your signal to follow up rather than keep waiting silently.
What to Do If a Request Is Stuck or Rejected
If the Status Has Not Changed for Weeks
First, check whether the RTA asked you for documents — a request can sit in “Pending Documents” indefinitely if you missed an email or SMS. If nothing is pending on your side, submit a follow-up referencing your original reference number, or visit an RTA customer service centre with your ID and the reference. Bringing printed proof (payment receipts, bank statements) speeds things up. If a formal complaint goes nowhere, UAE consumer protection laws set out your rights when dealing with service providers.
If Your Request Was Rejected
Rejections almost always come with a reason. The most common causes are missing documents, a request filed against an unregistered card whose ownership could not be verified, duplicate requests filed for the same issue, or the request falling outside the RTA’s refund policy. Read the rejection reason carefully, fix the specific problem, and resubmit as a new request referencing the old one. If you believe the rejection was a mistake, escalate with a fresh request containing clearer evidence rather than filing the same request five times — duplicates can slow you down.
If You Lost Your Reference Number
Check your email inbox and SMS history first — the confirmation almost always goes to one of them. If you used a logged-in account, the request history in your account or app will show it. As a last resort, an RTA service centre can look up requests tied to your Nol card tag ID or Emirates ID, though this takes longer than having the number.
Keeping Your Requests Organized
- Save every reference number immediately in your phone’s notes app when you submit a request.
- Screenshot the confirmation screen before closing it — if the email never arrives, the screenshot is your proof.
- Keep one RTA login for all requests so your history stays in one account.
- Note the date you submitted so you can judge whether the wait is reasonable.
- Keep supporting documents (receipts, statements, photos of damaged cards) until the request is fully closed.
Frequently Asked Questions (FAQs)
How do I check my Nol card service request status?
Enter your service request reference number on the RTA website’s tracking page, or look up the request in your RTA account or the RTA Dubai app under your request history. You will see the current status and any remarks from the RTA.
What is a Nol card service request reference number?
It is a unique number assigned when you submit a request to the RTA — for a refund, replacement, transfer, or complaint. It appears on the confirmation screen and in the confirmation email or SMS, and it is what you use to track the request’s progress.
How long does a Nol card refund request take?
Processing typically takes several working days after approval, with bank transfer time on top of that. If it has been more than two weeks with no update, follow up with your reference number. You can check your Nol card refund status for a deeper look at refund-specific tracking and timelines.
Why was my service request rejected?
Common reasons include missing supporting documents, ownership that could not be verified (often because the card was never registered), duplicate submissions for the same issue, or a request outside the RTA’s policy. The rejection notice usually states the reason — fix it and resubmit.
Can I check a service request without the reference number?
It is much harder, but possible. If you submitted through a logged-in account, check your account’s request history. Otherwise, visit an RTA customer service centre with your Nol card and Emirates ID, and they can search by your details — though this takes longer than tracking with the number.
Do service requests expire?
Requests generally stay open until resolved, closed, or rejected. However, requests stuck in “Pending Documents” may be closed if you do not respond within the timeframe the RTA gives you, so answer document requests promptly.
The Bottom Line
Checking your Nol card service requests is simple once you know where to look: your reference number plus the RTA website or app gives you the full picture in seconds. The habits that make this painless are equally simple — save every reference number, use one consistent RTA login, and respond to document requests quickly. For related card tasks, see our guides on replacing a lost Nol card and transferring Nol card balance — and if you are starting from scratch, the complete Nol card guide covers the whole system in one place.
Last Updated: 8 October 2026
About the author: Zaviyar Sultan is a UAE-focused writer at Asandada24, covering driving, visas, banking, insurance and everyday UAE life. His guides are researched from official UAE government and regulator sources and updated regularly.
Asandada24 is an independent informational website, not affiliated with the UAE government or any agency mentioned; content is general information only, not legal, immigration or financial advice; verify critical details with official sources before acting.