If you had a blood test, an X-ray, or a hospital stay anywhere in the UAE, there is a good chance the report already exists online — you just need to know where to look. Most hospitals and clinics in the Emirates now release test results and medical reports through patient portals and mobile apps, so you rarely have to visit the medical records counter in person. Here is exactly how to download a medical report in the UAE, whether your treatment was in a Dubai Health Authority facility, a SEHA hospital in Abu Dhabi, a Ministry of Health hospital in the northern emirates, or a private clinic.
Quick Answer
To download a medical report in the UAE, log in to the patient portal or app of the hospital where you were treated — for example the Dubai Health Authority’s patient services, the SEHA app in Abu Dhabi, or your private hospital’s own portal — using your Emirates ID number or medical record number plus the mobile number registered with the hospital. Open your visits or test results, find the report you need, and tap the download or print icon to save it as a PDF. Routine test results are usually free to download; formal stamped reports may require a request and a fee. If your report does not appear, call the hospital’s medical records department and confirm your mobile number is correctly registered.
What Counts as a Medical Report
The term “medical report” covers several different documents, and the download process can differ slightly between them:
- Test and lab results: blood tests, urine tests, pathology results. These are usually released automatically to the patient portal once the lab finalises them.
- Radiology reports: X-ray, ultrasound, CT scan and MRI reports, written by the radiologist. The images themselves are sometimes downloadable separately, sometimes only on request.
- Discharge summaries: issued after a hospital admission, summarising your diagnosis, treatment and follow-up plan.
- Clinic visit notes: summaries written by your doctor after an outpatient consultation.
- Formal medical reports: stamped, signed letters prepared for a specific purpose, such as an insurance claim, a second opinion abroad, or an employment medical. These usually have to be requested rather than downloaded directly.
The first four categories are the ones you can normally download yourself. Formal reports are a separate process — see our guide on how to request a medical report for that.
Where Your Reports Are Stored in the UAE
There is no single national portal where every UAE resident’s reports live. Instead, reports sit with the facility that produced them, on one of these platforms:
| Where you were treated | Where to download |
|---|---|
| DHA / Dubai Health public hospitals and clinics (Dubai) | The Dubai Health Authority patient app and online patient portal |
| SEHA public hospitals and clinics (Abu Dhabi) | The SEHA patient app and SEHA online portal |
| Ministry of Health and Prevention hospitals (Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain) | MOHAP patient services and hospital portals |
| Private hospitals and clinics (any emirate) | The hospital’s own patient app or web portal |
Behind the scenes, the emirates also run health information exchanges — Nabidh in Dubai and Malaffi in Abu Dhabi — which let authorised doctors see your records across facilities. These exchanges are mainly for clinicians, though; patients still download reports from the facility portals listed above.
What You Need Before You Start
Have these ready and the process takes a few minutes:
- Your Emirates ID number (or passport number if you were treated as a visitor).
- Your medical record number (MRN) — printed on your hospital card, appointment slips and most discharge papers. Useful, but often not mandatory if your Emirates ID is linked.
- The mobile number registered with the hospital. This is the one that receives the one-time password (OTP). If you have changed your number since your visit, update it with the hospital first — this is the single most common reason downloads fail.
- UAE PASS on your phone. Many government-linked health portals now require UAE PASS login.
How to Download a Medical Report: Step by Step
The exact buttons vary between portals, but the flow is nearly identical everywhere:
- Open the right portal. Use the hospital’s official app from your phone’s app store, or its website’s patient portal. Avoid lookalike apps — check that the publisher is the hospital or health authority.
- Register or log in. First-time users usually register with their Emirates ID number and registered mobile number, then verify with an OTP. Returning users may log in with UAE PASS.
- Go to your visits or results. Look for sections labelled “Test Results”, “Lab Reports”, “My Visits”, “Medical Records” or “Documents”.
- Find the right visit or test. Reports are grouped by date. If you had several tests on one day, each may appear as a separate line item.
- Download or share. Tap the download, PDF or print icon. Most portals generate a PDF you can save, print, or send by email and WhatsApp.
Dubai: DHA / Dubai Health Facilities
If you were treated at a Dubai public hospital or health centre, download the DHA patient app or visit the DHA patient portal. Log in with your Emirates ID-linked account or UAE PASS, open your medical record, and your test results and visit summaries will be listed there.
Abu Dhabi: SEHA Facilities
SEHA runs the public hospitals and clinics in Abu Dhabi. Its patient app lets you view appointments, prescriptions and lab results once your Emirates ID is linked to your SEHA medical record. Older reports from before the current system may not be digitised — for those, contact the hospital’s medical records department directly.
Northern Emirates: MOHAP Facilities
Hospitals under the Ministry of Health and Prevention in Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain provide patient access through MOHAP’s digital services and individual hospital portals. If the report you need is not showing online, the medical records counter at the hospital can release it to you in person with your Emirates ID.
Private Hospitals and Clinics
Large private hospital groups in the UAE — Aster, NMC, Mediclinic, Burjeel, American Hospital and others — each run their own patient apps and portals. Download the app of the group that treated you, register with the mobile number you gave at reception, and your reports will appear under results or documents. Smaller clinics may simply email the report to you or hand you a printed copy at the pharmacy counter.
How Much Does It Cost?
Downloading routine test results and visit summaries from a patient portal is normally free. Charges usually only apply to formal, stamped medical reports prepared on request — hospitals commonly charge a fee in the low hundreds of dirhams for these, and the exact amount differs between facilities, so check the hospital’s published fee schedule or ask at the medical records counter before requesting one. If you need the report for an insurance claim, check your policy first: our guide to UAE health insurance plans explains what typical policies cover, and Dubai’s health insurance requirements for employees covers the mandatory side.
Downloading Reports for Children and Dependents
Parents and legal guardians can access the medical records of minor children through their own portal accounts — the child’s profile usually appears under a “dependents” or “family” section once the relationship is registered with the hospital. For adult dependents, such as an elderly parent, the patient generally needs to authorise access, either in person at the hospital or through a signed consent form. Hospitals are strict about this, and rightly so: your medical data is protected under UAE health data rules, as explained in our guide to medical record privacy.
Troubleshooting Common Problems
- “No records found” or an empty results page. The most likely cause is a mobile number mismatch — the OTP goes to the number on file, and if that is an old number, registration silently fails. Visit or call the hospital to update your number.
- The report is not there yet. Lab results typically appear within hours to a couple of days; radiology reports and discharge summaries can take longer. If your doctor said the result is ready but the portal disagrees, ask the clinic to push it to the portal.
- You were treated as a walk-in or visitor. Reports may be filed under your passport number rather than an Emirates ID. Try logging in with the passport number, or collect the report in person with the passport.
- Login keeps failing. Clear the app’s cache or reinstall it, and make sure you are using the official app — there are copycat health apps in app stores.
- You need an older report. Portals usually show a few years of history. Anything older may exist only in the hospital’s archives; the medical records department can retrieve it, sometimes for a small retrieval fee.
Before downloading, it is worth knowing how to verify a medical report is genuine — useful if you plan to submit it to an insurer or an employer.
Keeping Your Downloaded Reports Safe
Once downloaded, a medical report is your responsibility. Save it in a clearly named folder (for example, “Medical / 2026 / Lab results – March”), back it up, and think twice before forwarding it on WhatsApp — medical documents contain sensitive personal data. For a full system, see our guide on how to keep digital medical records.
Frequently Asked Questions (FAQs)
Can I download a medical report without visiting the hospital?
In most cases, yes. Routine lab results, radiology reports and visit summaries from UAE hospitals are available through patient apps and portals, and downloading them takes a few minutes. You only need to visit in person for formal stamped reports, very old records, or when your registered mobile number needs updating.
How long does it take for a report to appear online?
Simple lab results often appear the same day or within 24–48 hours. Radiology reports, pathology results and discharge summaries can take several days, depending on the hospital’s review process. If a result is overdue, contact the clinic that ordered the test.
Is it free to download my medical report?
Downloading results that are already in your patient portal is normally free. Fees typically apply only to formal medical reports prepared on request — confirm the amount with the hospital before you ask for one, as it varies between facilities.
Can someone else download my medical report for me?
Only with your authorisation. Hospitals release records to the patient, a parent or legal guardian of a minor, or a person carrying your signed consent (and sometimes a copy of your Emirates ID). This protects your privacy under UAE health data regulations.
What if I was treated at a hospital that has closed down?
When a UAE healthcare facility closes, its medical records are normally transferred according to the health authority’s requirements — in Dubai to the Dubai Health Authority, in Abu Dhabi under Department of Health oversight. Contact the relevant health authority’s customer service with your Emirates ID and treatment dates, and they can direct you to where the records are held.
Can I use a downloaded report for an insurance claim or visa application?
Insurers and government departments often require a stamped, signed original rather than a self-downloaded PDF. Check with the requesting party first — if they need an official copy, you will have to request a formal report from the hospital instead of downloading the portal version.
The Bottom Line
Downloading a medical report in the UAE is straightforward once you are in the right portal: log in with your Emirates ID and registered mobile number, open your test results or visits, and save the PDF. Routine results are free and usually appear within a day or two. For anything formal, stamped, or older than a few years, go through the hospital’s medical records department. And once you have the file, store it securely — your health data deserves the same care as the treatment it describes.
Last Updated: 8 October 2026
About the author: Zaviyar Sultan is a UAE-focused writer at Paxi, covering driving, visas, banking, insurance and everyday UAE life. His guides are researched from official UAE government and regulator sources and updated regularly.
Paxi is an independent informational website, not affiliated with the UAE government or any agency mentioned; content is general information only, not legal, immigration or financial advice; verify critical details with official sources before acting.