If you have switched jobs, changed your name, or simply stopped using an old inbox, you may be wondering how to change the email address in UAE Pass. Your email is one of the main ways UAE Pass knows it is really you — it is tied to your login, your one-time passcodes, and the notifications you get when you approve requests or sign documents.
The good news is that updating it takes only a few minutes inside the UAE Pass app, and you do not need to visit a service centre or kiosk. This guide walks you through the process step by step, explains what to do if something goes wrong, and answers the questions people ask most often about keeping their UAE Pass contact details current.
Quick Answer
Open the UAE Pass app and log in with your PIN or biometrics. Go to your profile or account section, find your contact details, and tap edit next to your email address. Enter the new email, confirm it, and enter the verification code (OTP) that arrives in the new inbox. Once confirmed, the new email is linked to your account. You must be logged in to make the change — if you cannot access your account at all, use the account recovery route instead.
How to Change the Email Address in UAE Pass: Step-by-Step
Here is the full process inside the app. Exact labels and screens change slightly as the app is updated, but the flow below reflects how it currently works:
- Open the UAE Pass app and log in. Use your PIN, fingerprint, or face unlock — whichever you set up.
- Go to your profile. Tap your profile icon or the account section, usually in a top corner or in the app’s main menu.
- Find your contact details. Your profile shows your personal information, including your registered email address and mobile number.
- Tap edit next to the email address. This opens the field where you can type a new one.
- Enter the new email carefully. Double-check the spelling — a typo here means the verification code goes to the wrong inbox. Confirm the entry when asked.
- Check your new inbox for the verification code. UAE Pass sends a one-time passcode to the new address to prove you own it. It usually arrives within a minute or two.
- Enter the code in the app. Type the OTP in the verification screen and confirm.
- Wait for the confirmation. The app should confirm that your email has been updated. Your new address is now linked to your UAE Pass account.
There is no charge for updating your email — it is a standard profile change inside the app, not a paid service.
Before You Change Your Email: A Short Checklist
A little preparation saves you from getting stuck halfway through:
- Make sure you can open the new inbox. Log into the new email on your phone or browser before you start, so you can grab the verification code quickly.
- Check your spam or junk folder if the code does not appear within a few minutes. Automated messages sometimes land there.
- Avoid temporary or disposable email addresses. UAE Pass is your national digital identity — use a permanent personal email you will keep for years.
- Keep your phone nearby. Some changes also trigger a confirmation on your registered mobile number, so do not start the process with a dead battery or no signal.
- Update connected accounts too. If you also use this email for your traffic fine notifications or a police clearance certificate application, those services may still have the old address on file — check them separately after the update.
What Happens After You Update Your Email
Once the change is confirmed, UAE Pass uses the new address for everything going forward: login-related messages, one-time passcodes, approval notifications, and emails about documents you have signed. The old address stops receiving UAE Pass messages.
One thing worth knowing: government and private services that you access through UAE Pass sometimes store a copy of your contact details in their own systems. Updating your email in UAE Pass does not always update it everywhere else automatically. If an important service — your bank, your utility provider, or an immigration portal — still shows the old email, log into that service directly and update it there too. For a broader look at keeping your whole account current, see our guide on how to update your UAE Pass account.
If You Cannot Log In or Access the Old Email
Sometimes the situation is messier: you are logged out of the app, the old email is gone, and you cannot receive any verification codes. In that case, the normal in-app edit will not work, because UAE Pass needs to verify that you are the account holder first.
Your options are:
- Recover your account through the app’s account recovery flow, which re-verifies your identity with your Emirates ID and registered mobile number. Our UAE Pass account recovery guide walks through this step by step.
- Visit a UAE Pass kiosk or service centre with your Emirates ID, where staff can verify you in person. You can find kiosk locations on the official UAE Pass website.
- Call the UAE Pass helpline on 600 561 111 for guidance on your specific situation.
If you are receiving codes but they never arrive, the problem is usually delivery rather than your account — see what to do if your UAE Pass OTP is not received for the usual fixes.
Details You Cannot Change in the App
It helps to know the limits. Your email address and mobile number are editable because they are contact details — but your identity details are not. Your name, date of birth, nationality, and Emirates ID number come from official government records, and UAE Pass will not let you edit those in the app.
If those details are wrong or outdated — for example after renewing your Emirates ID — the fix happens at the source, through the Federal Authority for Identity, Citizenship, Customs and Port Security. Start with our guide to Emirates ID renewal in 2026, and the corrected details will flow through to UAE Pass once the official record is updated.
Frequently Asked Questions (FAQs)
How long does it take for the new email to become active?
It is effectively instant. The moment you enter the verification code and the app confirms the change, the new address is live on your account. There is no waiting period or manual approval involved.
Do I need access to my old email address to make the change?
No. The verification code goes to the new email address, not the old one. You do need to be logged into the app, though — so if you are locked out entirely, you will need to go through account recovery first.
What should I do if the verification code never arrives?
First, wait a couple of minutes and check your spam or junk folder. Then use the “resend code” option in the app. If it still does not arrive, check that you typed the address correctly and that your internet connection is stable. Persistent delivery problems are covered in detail in our guide on missing UAE Pass OTPs.
Can I use the same email for more than one UAE Pass account?
No — each UAE Pass account must have its own unique email address and mobile number. One person, one account. If you are trying to manage accounts for family members, each person needs their own registered contact details.
Do I need to update my email on government websites separately?
Often, yes. Many services you reach through UAE Pass — from the UAE government’s official portal to individual authority websites — keep their own copy of your contact details. Log into the services that matter to you and update the email there as well, so notifications do not keep going to the old inbox.
Is there a fee for changing my email in UAE Pass?
No. Updating your email or mobile number in the app is free.
The Bottom Line
Changing your email in UAE Pass is a quick in-app task: log in, open your profile, edit the email field, and verify the new address with the code sent to it. Keep the new inbox accessible, skip disposable addresses, and remember that identity details like your name and Emirates ID number cannot be edited in the app. If you are locked out, recover the account first — and if codes will not arrive, troubleshoot delivery before assuming the worst.
Last Updated: 8 October 2026
About the author: Zaviyar Sultan is a UAE-focused writer at Paxi, covering driving, visas, banking, insurance and everyday UAE life. His guides are researched from official UAE government and regulator sources and updated regularly.
Paxi is an independent informational website, not affiliated with the UAE government or any agency mentioned; content is general information only, not legal, immigration or financial advice; verify critical details with official sources before acting.