If you cannot get into your account, you are probably looking for how to reset a UAE Pass password — and you want it done fast. The reset itself is straightforward: you verify your identity, receive a code, and set a new password. The part that trips most people up is that UAE Pass actually uses more than one credential, so this guide starts by helping you reset the right one.
Below you will find the step-by-step reset process, a clear explanation of the difference between your app PIN, your account password, and your digital signature password, plus what to do when the reset does not work and how to pick a stronger password this time.
Quick Answer
On the UAE Pass login screen, tap “Forgot Password” (or the equivalent reset option). Enter the identifier it asks for — usually your Emirates ID number, registered email, or mobile number — then complete the identity check by entering the one-time code sent to your registered phone or email. Once verified, create a new password that meets the on-screen requirements and confirm it. You can then log in with the new password immediately.
How to Reset a UAE Pass Password: Step-by-Step
Here is the standard reset flow. Exact labels and screens change as the app is updated, but the process below reflects how it currently works:
- Open the UAE Pass app or the sign-in page where you normally log in.
- Tap “Forgot Password” on the login screen. Do not try to log in with the wrong password repeatedly — several failed attempts can temporarily lock the account.
- Enter your identifier. The app will ask for one of the details tied to your account — your Emirates ID number, your registered email address, or your registered mobile number. Use whichever the screen requests.
- Verify your identity. UAE Pass will send a one-time code to your registered mobile number or email. Enter the code in the app to prove the account is yours.
- Create a new password. Type a new password that meets the requirements shown on screen (typically a minimum length plus a mix of character types), then enter it a second time to confirm.
- Log in with the new password. Return to the login screen and sign in with your new credentials to confirm everything works.
If the code does not arrive, do not keep requesting new ones back-to-back — wait a few minutes, check your spam folder, and confirm your signal. Repeated requests can trigger a temporary cooldown.
Which Credential Did You Actually Forget? PIN vs Password
This is the single most common source of confusion, so it is worth getting straight:
- App PIN: the short numeric code (plus optional fingerprint or face unlock) you use every day to approve login requests and open the app. If you forgot this, look for the PIN reset option inside the app’s login area — it also re-verifies your identity before letting you set a new one.
- Account password: the password created during registration, used when signing in through a web browser or portal rather than the app. This is what the “Forgot Password” flow above resets.
- Digital signature password: a separate password used when signing documents with your qualified signature. Resetting it usually requires re-verifying your identity and creating a new signing certificate — if this is the one you lost, treat it as a separate task rather than the standard password reset.
If you are unsure which one is blocking you, think about where you are stuck: inside the app on your phone, it is almost always the PIN; on a website sign-in page, it is the account password. For broader login trouble beyond a forgotten password, our guide to unlocking a UAE Pass account covers the other scenarios.
What to Do If the Reset Does Not Work
Most failed resets come down to one of a handful of causes:
- No access to the registered email or phone. The reset code has to go somewhere — if you have lost both, change your registered email first if you can log in, or go through UAE Pass account recovery. Our guide on changing the email address in UAE Pass covers the in-app update.
- The code expires before you enter it. Codes are time-sensitive. Have the app open and ready before you request the code, and enter it promptly.
- Account temporarily locked. Too many wrong attempts in a row can trigger a lockout. Wait for the cooldown period shown on screen instead of trying again immediately.
- Outdated app. An old version of the app can glitch on the reset screens. Update to the latest version from your app store and try again.
- Unstable connection. Switch between Wi-Fi and mobile data if the verification step keeps timing out.
If none of this helps, visit a UAE Pass kiosk with your Emirates ID for in-person verification, or call the helpline on 600 561 111. Kiosk locations are listed on the official UAE Pass website.
Choosing a Stronger Password This Time
A reset is a good moment to fix the weak password that got you here. A few rules that actually matter:
- Make it long and unique. Do not reuse a password from another account — if one service is breached, every account sharing that password is exposed. This is the same principle behind protecting your UAE bank accounts from fraud.
- Use a password manager rather than your memory or a notes app. It generates strong passwords and fills them in for you.
- Never share one-time codes with anyone. UAE Pass staff will never call and ask for your password or OTP. Anyone who does is running a scam — end the call.
- Update saved logins. After the reset, update the stored password in your browser or password manager so you are not locked out again next time.
- Keep your contact details current. A reset only works if the recovery email and phone number on file are ones you can still reach — which is why keeping details like your Emirates ID-linked records up to date matters.
After the Reset: Reconnecting Your Services
Once you are back in, you may need to sign in again on services you normally reach through UAE Pass — for example, checking traffic fines or accessing portals listed on the ICP website. Sessions on other devices can expire after a password change, which is normal and actually a good security sign: it means the old credentials no longer work anywhere.
Take a minute to review your security settings while you are in the app — active sessions, notification preferences, and biometric login — so the next sign-in is smoother.
Frequently Asked Questions (FAQs)
How long does a UAE Pass password reset take?
Usually just a few minutes. Identity verification by code is instant when your phone signal and internet connection are good. The whole process — request, verify, set new password, log in — rarely takes longer than five minutes.
Can I reset my UAE Pass password without my registered phone number?
The standard self-service reset needs access to at least one registered contact channel, because the verification code has to reach you. If you have lost access to both your email and phone, you will need in-person verification at a kiosk or the account recovery flow instead.
Is the app PIN the same as the UAE Pass password?
No. The PIN is the short code (with optional biometrics) you use inside the app to approve requests; the password is used for web-based sign-ins. They are reset through different options, so make sure you are resetting the one you actually forgot.
Will resetting my password affect my digital signature?
Resetting your account password does not delete your digital signature certificates. However, if you separately forgot your signature password, that needs its own reset process — check the app’s signature or certificate section.
Why am I locked out after too many attempts?
Temporary lockouts are a security feature, not a bug. They slow down anyone trying to guess their way into your account. Wait for the cooldown shown on screen, then reset properly through “Forgot Password” rather than guessing again.
How often should I change my UAE Pass password?
There is no fixed rule, but security experts generally recommend changing important passwords if you suspect exposure — for example after a phishing attempt or a data breach notification — rather than on a rigid schedule. A unique, strong password stored in a password manager beats frequent changes of weak ones.
The Bottom Line
To reset a UAE Pass password, use “Forgot Password” on the login screen, verify your identity with the code sent to your registered phone or email, and set a new password that meets the on-screen rules. First make sure you are resetting the right credential — app PIN, account password, and signature password are three different things. Keep your recovery contact details current, never share your codes, and if self-service fails, a kiosk visit or the 600 561 111 helpline will get you back in.
Last Updated: 8 October 2026
About the author: Zaviyar Sultan is a UAE-focused writer at Paxi, covering driving, visas, banking, insurance and everyday UAE life. His guides are researched from official UAE government and regulator sources and updated regularly.
Paxi is an independent informational website, not affiliated with the UAE government or any agency mentioned; content is general information only, not legal, immigration or financial advice; verify critical details with official sources before acting.